Rules Governing Your Betsio Account, Money and Gameplay

Effective Date: 15 January 2026 Last Updated: 21 July 2026 Version: 4.0
These Terms and Conditions form a binding agreement between you and Techno Wave Systems S.R.L. when you visit Betsio, create an account, deposit, play casino games, place sports bets, use a bonus or request a withdrawal. They operate together with our Privacy Policy, Bonus Terms and Conditions, Responsible Gambling Policy, Sportsbook Rules, game rules and the conditions attached to a particular promotion. You must read the rules before using real money. If you do not accept them, do not register, deposit or place a bet. Continued use of the site after an update means that the current Terms apply to your later activity, subject to any consent or notice required by law.

1. Parties and Contract

1.1 Operator

Betsio is owned and operated by Techno Wave Systems S.R.L., a company registered and established under the laws of Costa Rica. Our company registration number is 3-102-961721, and our registered office is 106, Lagunilla, Ulloa, Heredia, Costa Rica.
In these Terms, “Betsio”, “we”, “us”, “our”, “Company”, “Casino” and “Website” refer to Techno Wave Systems S.R.L. “You”, “player” and “account holder” refer to the individual who visits or uses the Website.

1.2 Documents Forming the Agreement

Your agreement with us includes:

• these Terms and Conditions;
• our Privacy Policy and cookie provisions;
• our Bonus Terms and the rules shown for each promotion;
• the rules displayed inside a casino game;
• our Sportsbook Rules for sports betting;
• our Responsible Gambling Policy;
• any additional condition that you accept for a payment method, feature or campaign.

If a campaign term conflicts with a general bonus term, the specific campaign term governs that campaign. If a game rule conflicts with a general description elsewhere on the site, the rule shown inside the game governs the relevant round. The English text of these Terms has legal effect; translated pages provide information and convenience.

2. Definitions

3. Eligibility and Local Law

You may register only if you have reached the legal gambling age in your location and have full legal capacity to enter this agreement. You must check whether online gambling is lawful where you live or access the service. The presence of a page, language, currency or payment option does not constitute legal advice or an invitation to break local law.
Do not use the service if gambling is prohibited where you are located, if you are under the applicable age, if an active self-exclusion applies to you, or if a legal or contractual restriction prevents access. We can request evidence of age, residence and location at registration or later.
Employees of the Company and people whose participation is prohibited by internal controls may not register or play. A person acting for another account holder may not use the account unless we have expressly approved a lawful representation arrangement.

4. Creating an Account

4.1 One Account Per Player

You may hold one account. Duplicate accounts can be suspended while we determine why they were created. If duplicate registration was used to claim more than one promotion, avoid verification, coordinate play or gain an unfair advantage, we can close the accounts, cancel bonuses and adjust balances connected with the breach.

4.2 Accurate Registration Details

Provide your legal name, correct date of birth, current residential address, active email address, telephone number and any other information requested in the form. Do not use initials, aliases, temporary contact details or another person’s information. Update the account when a material detail changes.
We can refuse registration, request evidence, limit account functions or close an account if information is false, incomplete, inconsistent or cannot be verified.

4.3 Password and Account Security

Choose a strong password and keep it private. You remain responsible for account activity completed with your credentials unless applicable law requires another result. Enable two-factor authentication where available, secure the email linked to your profile and log out on a shared device.
Contact support immediately if you suspect unauthorised access. We can temporarily lock the account, reset credentials, request identity evidence and examine recent transactions before restoring access. Never send a password, one-time code, complete card security code, wallet private key or recovery phrase to us.

5. Identity and Compliance Checks

5.1 Documents We Can Request

We can request a passport, national identity card, driving licence, selfie or liveness check, proof of address, bank statement, payment ownership evidence, transaction receipt and source-of-funds or source-of-wealth documentation. We can also screen account information against fraud, sanctions and politically exposed person databases where law or risk controls require it.
Documents must be valid, readable, unaltered and submitted through the route we specify. We can ask for an original image rather than a screenshot, a recent address document, both sides of an identity card or another record needed to resolve an inconsistency.

5.2 Time to Provide Evidence

When we request KYC or AML material, provide it within 30 calendar days. We can block deposits, wagering, transfers or withdrawals while a review remains incomplete. Failure to respond within the stated period can lead to continued restriction or account closure.
Verification can occur before the first deposit, before or after a withdrawal request, following a profile change, when cumulative activity reaches an internal threshold, or when account behaviour requires an additional check. Completing one review does not prevent a later request.

5.3 Source of Funds

We can ask how the money used for gambling was obtained and request evidence such as payslips, bank statements, tax records, business records or proof of an asset sale. Do not continue depositing if you cannot provide evidence requested for a lawful review. We can return funds to their source, restrict the account or report activity where legal duties require it.

6. Account Currency and Balances

The account interface displays the currencies available to you. A supported fiat or digital asset may be unavailable for a particular payment route, game or location. Select the account currency carefully because changing it after transactions have started can require support or a new wallet setting.
Cash and bonus funds can appear as separate balances. The account display, transaction ledger, game server and payment records determine the balance. You may not sell, pledge, assign, transfer or trade an account or balance to another person.
Currency conversion can use a recognised market rate for display, bet settlement or payment processing. Rates move, and the amount received can differ because of conversion, provider fees or network conditions. We do not provide currency exchange, brokerage or investment services.

7. Deposits

7.1 Available Methods

The cashier can display cards, e-wallets, vouchers, alternative payment systems and digital assets. Options can include Visa, Mastercard, Maestro, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, MuchBetter, Paysafecard, Neosurf, Jetonbank, Bitcoin, Ethereum, Litecoin, USDT, USDC, Dogecoin, Solana, TRON, Cardano, BNB, XRP and Bitcoin Cash.
Availability, currency, minimum, maximum and processing status appear in your cashier. A payment provider can impose its own limits, verification or fee. We do not add an internal deposit fee, but the provider, card issuer, bank or blockchain network may charge one.

7.2 Ownership and Third-Party Payments

Deposit only from a method registered in your own name. Third-party deposits are prohibited. If a card, bank account, e-wallet or wallet transfer cannot be linked to you, we can return the deposit, freeze related winnings, request documents and suspend or close the account.
Do not reverse, charge back or dispute a legitimate deposit after using the funds. We can suspend the account, cancel gains linked to the disputed amount and seek recovery of an unpaid balance or related costs.

7.3 Failed, Reversed and Delayed Deposits

A deposit may fail because of an issuer decline, wrong credentials, provider limits, KYC status, insufficient funds, a network mismatch or a compliance check. A pending display does not mean the amount has settled. Do not repeat the payment until you have checked the transaction status, since duplicate attempts can create more than one debit.
Provide the date, amount, currency, method and transaction reference when contacting support. For a blockchain transfer, also provide the asset, network, wallet address and transaction hash. Sending an asset through the wrong network or to the wrong address can cause permanent loss.

8. Withdrawals

8.1 Withdrawal Conditions

Before requesting a withdrawal:

• complete any KYC or payment-ownership check requested on the account;
• make sure your profile matches the withdrawal method;
• finish or cancel an active bonus where the terms permit cancellation;
• meet the turnover requirement applying to deposited funds;
• use an available method in your own name.

Deposited funds must be wagered at least three times before withdrawal. This 3x deposit turnover is an anti-fraud and transaction-control condition; it is separate from wagering attached to bonus funds.

8.2 Method Matching and Payment Review

Where practical, we return funds through the method used to deposit. Card withdrawals can be processed as refunds up to the total deposited by card, with any eligible excess sent through another supported route. We can choose another method when security, provider limits, technical conditions or legal duties prevent use of the requested route.
Withdrawal requests can pass through pending, review, processing, approved, paid, returned or rejected stages. Our approval time depends on KYC, payment ownership, transaction history, active bonuses, workload and compliance checks. Final delivery depends on the bank, wallet provider or blockchain network.

8.3 Cancellation, Return and Rejection

We can return a request to the account if the payment provider rejects it, details do not match, the chosen route cannot receive funds, verification remains incomplete or a bonus restriction applies. We can ask you to select another method or provide further evidence.
Digital-asset transfers normally cannot be recalled after network confirmation. Check the asset, network and address before submitting the request. We are not responsible for a loss caused by an address or network selected incorrectly by the player.

9. Digital Assets

Blockchain networks and third-party digital-asset services operate independently from us. We do not control network validation, confirmation speed, smart contracts, token prices or wallet security. We do not hold your private keys and do not provide custody.
You accept the risk of network congestion, confirmation delays, irreversible transfers, price movement, protocol changes, wallet compromise and an incorrect address or network. A transaction shown on a public blockchain may remain visible permanently.
Nothing on Betsio constitutes financial, tax, legal or investment advice. We do not invite you to buy or sell a digital asset and do not promise that an asset will retain value. You remain responsible for legal and tax duties connected with your use of digital assets.

10. Casino Games

10.1 Rules and Game Information

Open the rules and theoretical return information inside a game before staking money. Rules differ by title, provider, feature and game mode. A demo outcome does not predict a real-money result, and a previous result does not affect a future random round.
Some games may change or leave the lobby because of provider, technical or location requirements. We can suspend a title for maintenance, integrity review or supplier instruction without affecting completed valid rounds.

10.2 Interrupted Rounds

If a connection fails after a bet reaches the game server, the server record determines whether the bet was accepted and how the round settled. Reopen the game or check game history before placing another bet. Contact support with the game name, provider, time, stake and round ID if the record appears incorrect.

10.3 Errors and Malfunctions

A technical fault, incorrect display, wrong payout table, duplicate credit or other clear error does not create a right to funds generated by that error. We can void affected bets, correct a balance and restore the position that should have existed under the correct game rule. Server and transaction records govern the investigation.

11. Sports Betting

Sports bets follow the Sportsbook Rules shown on the site. Check market wording, odds, event start time, settlement rule and any maximum payout before confirming a ticket. Odds can move until acceptance. A bet exists only after our system accepts it and records it in your account.
We can void or resettle a bet affected by an obvious odds error, wrong participant, incorrect market, abandoned event, data-feed failure or another circumstance addressed in the Sportsbook Rules. The event and market-specific rule governs settlement.

12. Bonuses and Promotions

12.1 Activation and Eligibility

Open the promotion and read its live conditions before depositing. A bonus can require activation, a code, a minimum deposit, a particular method or completion within a stated period. One campaign may be limited to one player, household, address, device, payment method or IP network.
We can refuse or remove a promotion where the eligibility condition was not met. A deposit made before required activation may not qualify.

12.2 Wagering, Games and Maximum Bet

Promotion terms can set a wagering target, expiry period, maximum bonus bet, eligible games and game contribution. Slots commonly contribute 100%, while table games, live casino and lottery products may contribute 5%. A campaign can exclude particular high-return, jackpot, bonus-buy or low-risk titles.
Check the promotion page for the exact maximum bet. Exceeding it while bonus funds remain active can cancel the bonus and related winnings. Betsio Points exchanged for cash bonus credit carry 3x wagering unless the live exchange terms state another requirement.

12.3 Bonus Abuse

Bonus abuse includes duplicate accounts, coordinated claims, false identity details, third-party payments, low-risk opposing bets, delayed-round manipulation, software exploitation and any pattern intended to extract promotional value without genuine play under the campaign rules. We can cancel the bonus, remove related winnings, restrict promotions or close the account.

12.4 Cancellation

You can cancel a bonus only where the account control or promotion terms permit it. Cancellation can remove bonus funds and winnings linked to them. A cancelled offer cannot always be restored, so check the displayed effect before confirming.

13. Loyalty Programme

Our loyalty programme uses Betsio Points and account levels. Published thresholds can include Bronze at 0-99 BP, Silver at 100-999 BP, Gold at 1,000-9,999 BP, Platinum at 10,000-99,999 BP and Diamond at 100,000-250,000 BP.
Points, exchange rates, benefits and eligibility can change under the loyalty rules. Points have no cash value until an eligible exchange is completed. We can remove points obtained through an error, reversed transaction, fraud, prohibited activity or abuse of the programme.

14. Responsible Gambling

Gambling involves financial risk and is entertainment, not a source of income. Wins are never guaranteed. Do not borrow to gamble, chase losses or increase a stake because you believe a win is due.
We can provide deposit limits, session controls, cooling-off, self-exclusion, account closure and marketing restrictions. Some limit reductions can apply promptly, while an increase or removal can require a delay or review. An active self-exclusion prevents account use for the selected period and cannot be treated as a temporary promotional pause.
Tell support if you need a restriction. We can also contact you, request information, limit the account or close it where activity raises a player-protection concern. Read the Responsible Gambling Policy for support organisations and account-control instructions.

15. Prohibited Activity

You must not:

• provide false documents or information;
• open or control multiple accounts;
• allow another person to use your account;
• use another person’s payment method;
• commit fraud, money laundering or payment abuse;
• coordinate casino or sportsbook activity with another player to gain an unfair result;
• exploit a game, software, odds, promotion or payment error;
• use scripts, bots, automated tools or unauthorised software;
• manipulate location through a VPN, proxy or other method to evade a legal or account restriction;
• use low-risk opposing bets or similar patterns to abuse a bonus;
• threaten staff, distribute malicious software or interfere with site operation;
• use the account for commercial payment transfer, brokerage or exchange activity.

We can inspect activity, request evidence, suspend transactions, void affected bets, remove bonuses, adjust gains connected with the breach, close the account and report conduct to a payment provider or authority where lawful.

16. Suspension, Restriction and Closure

16.1 Temporary Restriction

We can restrict an account while reviewing KYC, payment ownership, fraud, safer gambling, duplicate registration, chargeback, technical error or a complaint. A restriction can affect login, deposits, wagering, withdrawals, bonuses or selected products.
Contact support for the reason and required next step. We will not remove a lawful restriction merely because a withdrawal is pending.

16.2 Closure by You

You can request account closure through support. Before closing, we can complete verification, settle valid bets and process an eligible remaining cash balance. Bonus funds and uncompleted promotions can be removed according to their terms.
If the reason is gambling harm, ask for self-exclusion rather than an ordinary closure. Self-exclusion creates stronger reopening and marketing controls.

16.3 Closure by Us

We can close an account for a material breach, failed verification, prohibited activity, legal requirement, payment abuse, threat to site security or another reason permitted by these Terms. We will handle an eligible remaining balance according to the account record, legal duties and the reason for closure.

17. Dormant Accounts

An account with no login, bet or transaction for an extended period can be treated as dormant. We may contact you using registered details and can require fresh verification before restoring payments or play. A dormant-account fee will apply only if the site displays the amount, timing and legal basis before charging it.
Closing an inactive account does not remove records that we must keep for AML/CFT, fraud, tax, complaint, self-exclusion or legal purposes.

18. Intellectual Property and Acceptable Use

The site, software, text, graphics, databases, logos, trade names and other content belong to us or our licensors. We grant you a limited, personal, revocable and non-transferable right to use the site for lawful private gambling where permitted.
You may not copy, sell, scrape, reverse engineer, redistribute, frame or commercially exploit the site or its content without written permission. You may print or save a reasonable copy of legal terms for personal reference.

19. Availability and Maintenance

We aim to keep the service accessible but do not promise uninterrupted operation. Maintenance, supplier downtime, network failure, force majeure, security incidents, location requirements or legal changes can affect access.
Do not assume a bet or payment succeeded merely because a screen stopped responding. Check the account ledger, game history or sportsbook ticket before repeating an action. We can pause a product while investigating an error or security concern.

20. Liability and Player Responsibility

You accept that gambling can cause financial loss. You decide whether to play, how much to stake and whether the activity is legal for you. We are not responsible for ordinary gambling losses, digital-asset price movement, a third-party provider fee, an incorrect wallet address, lost credentials or a failure caused outside our reasonable control.
Nothing in these Terms excludes liability that applicable law does not allow us to exclude. Subject to that rule, we are not liable for indirect, incidental or consequential loss arising from use of the site, interruption, third-party services or unauthorized account use caused by your failure to protect credentials.

21. Complaints and Disputes

21.1 Starting a Complaint

Contact support with your account email, the event date, amount or stake, transaction or round reference, a description of the issue and the outcome you request. Provide screenshots or receipts where they help identify the record, but do not send sensitive credentials.
We register the complaint, examine relevant account, payment, game and communication records, and provide a reasoned response. A full investigation can take up to eight weeks from receipt. We may resolve a straightforward issue sooner.

21.2 Escalation and Evidence

Ask support to escalate the case if you disagree with the first response. Server logs, accepted bet records, game histories and transaction records carry decisive evidential weight when they conflict with a local device display. We can request further evidence before reaching a final position.
Where applicable, we can provide information about an available alternative dispute route. Nothing prevents you from exercising a mandatory legal right in your jurisdiction.

22. Privacy and Record Retention

Our Privacy Policy explains how we use account, KYC, payment, device, game and communication data. We retain registration, verification, transaction and account correspondence for at least five years after the last transaction or closure where gambling and AML/CFT duties require it.
We can retain records longer for an open complaint, legal claim, fraud investigation, chargeback, self-exclusion or authority request. Closing the account does not cancel those duties.

23. Changes to These Terms

We can amend these Terms when the service, suppliers, law, security controls or payment arrangements change. The date and version at the top identify the current text. We can notify you through the site, account or registered email when a change is material.
New terms apply from their stated effective date. A previously accepted and settled bet remains governed by the rules applying when it was accepted unless law or a correction of a clear error requires another result.

24. Governing Law, Severability and Assignment

These Terms are governed by the laws applicable to Techno Wave Systems S.R.L., subject to mandatory consumer rights that apply in your location. A court or competent body finding one clause invalid does not invalidate the remaining clauses; the affected clause will apply to the maximum lawful extent.
You may not transfer your agreement, account or balance. We can transfer contractual rights and duties as part of a lawful corporate reorganisation, sale or service transfer, provided that applicable data-protection and notice duties are met.
Failure to enforce a clause immediately does not waive our right to enforce it later. Headings assist reading and do not limit the meaning of a clause.

25. Contact Details

Use your registered email address when contacting us about an account. Include a transaction reference, game round ID, sportsbook ticket number or complaint reference where relevant. Do not send a password, one-time code, complete card security code, private key or recovery phrase.